Brooke L. Ness

4801 Balmoral Dr.

Pensacola, Florida 32504

Mobile: (850) 619-1939

E-mail: brooke.ness@gmail.com

 

 

·   CompTIA Security+ CE certified

·   Top Secret Security Clearance (SCI-DCID)

·   Two Associate of Applied Science degrees – Information Systems and Electronic Systems Technology

·   Bachelor of Science in Business Administration – emphasis Management

·   Over 10 years of experience in Information Technology (IT) field

·   Proven effective business writing and communication skills

·   Innately organizational, analytical and detail-oriented

·   Exceptionally skilled in internal and external customer relations – Over 20 years of experience

·   Highly experienced in areas of conflict resolution, problem solving, research and multitasking

·   Strong knowledge of Microsoft Excel, Word, and Power Point

 

 

CSRA (formerly Computer Sciences Corporation) (Saufley Field, FL)Feb 2015 – Present

 

Ø       INFORMATION SYSTEMS SECURITY OFFICER

·   Process, record, and track status of account requests, alt-token status (i.e., tokens requested, ordered, received), and CLO exceptions for users within the NETPDTC UIC.

·   Maintain and track status of Certification and Accreditation artifacts, such as hardware lists, software lists, network diagrams, Plan of Action and Milestones.

·   Maintain and track status of System DITPR-DON status to include accreditation expiration dates, annual review dates, and contingency plan test dates.

·   Process, record, and track status of IAVM patches to include mitigation expiration dates, IAVM required by dates, and IAVM implementation dates.

·   Record and track status of ACAS scan results based on monthly ACAS and VRAM Status reports.

·   Record and track Security Technical Implementation Guides (STIGs) as they are released from the Defense Information System Agency (DISA).

 

Alabama Air National Guard (Dannelly Field, AL)Sept 2005 – Present

 

Ø       INFORMATION ASSURANCE (IA) TECHNICIAN

·   Responsible for reporting and sanitation efforts related to classified message spillage and virus incidents.

·   Assist in management of IA programs including Communications Security. (COMSEC), Emissions Security (EMSEC) and Computer Security (COMPUSEC) programs.

·   Additional duties:

o        Unit Career Advisor:

§         Responsible to assist enlisted members in their career path and encourage re-enlistment through informative guidance on Air National Guard fringe benefits.

§         Conduct self-inspection and staff assistance visits and resolve identified discrepancies.

o        Self-Aid & Buddy Care instructor

§         Train personnel to ensure compliance with Air Force requirements with regard to proper emergency medical response including basic First Aid and Cardio Pulmonary Resuscitation (CPR).

 

Ø       HELP DESK TECHNICIAN

·   Provided desktop support to network users.

o        Utilized Remedy for work orders to prioritize and assign issues to appropriate entities and/or coordinate work efforts as appropriate.

o        Utilized Active Directory and Directory and Resource Administrator to create and manage network users, computers, etc.

 

TEKsystems/CSC (Pensacola, FL)Feb 2015 – Present

 

Ø       INFORMATION ASSURANCE SUPPORT SPECIALIST

·   Assist in development, review, and maintenance of Certification and Accreditation (C&A) packages, ISO accreditation and annual review efforts.

·   Coordinate and communicate security baseline changes with technical managers and system administrators.

·   Review, analyze, and process IT-related test results (e.g. ACAS scan results and STIG results).

·   Maintain C&A sustainment artifacts as new test requirements and security baseline changes occur.

 

IGate/CHCS Services, Inc. (Pensacola, FL)Jun 2014 – Jan 2015

 

·   COMPLIANCE ANALYST

·   Researched, analyzed, and interpreted laws, policies, procedures, etc. and ensured compliance both internally (i.e. by CHCS Services departments) and externally (i.e. by clients of CHCS Services).

·   Interpreted policy changes from state and federal health and life insurance regulatory bodies, summated information, and made appropriate stakeholder notifications.

·   Oversaw completion of investigation and ensured timely response to complaints lodged against clients

o        Ensured compliance with client service level agreements and state regulatory bodies.

·   Served as an intermediary between internal departments and company clients to distribute information and ensure client requests were handled appropriately and in a timely manner.

·   Answered complaints submitted through state regulatory bodies, consumer advocacy groups or attorneys.

o        Researched background information, investigated errors and prepared appropriate, formal responses.

·   Perform online research of state and federal policies, codes, laws, regulations, etc. in relation to clients’ insurance products and company administration of those products.

·   Training Project Manager:

o        Authored standard operating procedures (SOPs) to be used in training and daily task management.

o        Analyzed requirements and recommended plans of action for improving procedures to more efficiently complete assigned duties.

 

Allstaff Payroll, Inc. (Pensacola, FL)Nov 2013 – Jun 2014

 

Ø       OFFICE MANAGER

·   Manager/Supervisor for payroll processing agency with over 110 clients and thousands of employees.

·   Analyzed and compared existing procedures to the organization's goals, objectives and available resources and effected adjustments to meet changing business needs, goals and objectives.

·   Identified problem areas along with a variety of possible solutions and alternatives and submitted change recommendations to operations manager.

·   Analyzed requirements and initiated plans of action for improving procedures to more efficiently complete assigned duties.

o        Substantially increased efficiency of numerous processes in the first three months of employment.

·   Managed company website including updating content and layout improvement.

·   Developed documents such as a comprehensive employee information packet and other human resources documents necessary to more efficiently complete employee on-boarding.

·   Efficiency expert – Authored individualized SOPs tailored to fit each client’s processing specifications.

 

Navy Federal Credit Union (Pensacola, FL)Jan 2006 – Jul 2013

 

Ø       RESOLUTION SPECIALIST/LOAN OFFICER

·   Subject Matter Expert (SME) in numerous subject areas of the world’s largest credit union.

·   Communicated complex ideas/information to customer-facing employees to improve customer service effectiveness and knowledge scope.

·   Assisted employees to immediately resolve complex member issues beyond their scope.

·   Took ownership of issues that could not be immediately resolved and required further research, investigation, analysis and follow-up work.

·   Loan Officer – Made lending decisions in accordance with current guidelines, policies and procedures.

·   Compliance Analyst – Analyzed Powers of Attorney to determine true legal validity of the document including signatures, witness requirements, Notary requirements, etc.

·   Trainer – Conducted presentations to newly trained employees to enhance comprehension of new skills.

·   Newsletter Editor – Authored and edited weekly employee policy/procedure reminders/updates newsletter.

·   Process improvement expert:

o        Analyzed and compared existing procedures and recommended adjustments to current SOPs to meet changing business needs and to more efficiently complete assigned duties.

o        Identified training deficiencies and submitted improvement recommendations to management.

o        Spearheaded improvement of numerous processes utilized throughout the credit union.

o        Assigned to special projects tasked with process improvement and interdepartmental communication between Resolution Department SMEs and the front-line employees.

 

U.S. Air Force (Multiple locations)Sept 1997 – Aug 2005

 

Ø       COMMAND SECTION SUPPORT STAFF

·   Managed Unit Command Section activities in an administrative capacity.

o        Managed scheduling, briefings, etc. for Command Staff.

·   Edited personnel Enlisted and Officer Performance Reports to meet Air Force writing style requirements.

 

Ø       IT EQUIPMENT CONTROL OFFICER

·   Assisted in processing requests for, purchasing, account management, and disposition of IT equipment assets.

·   Performed as a plans and policy advisor to functional users of IT equipment.

·   Updated documentation and maintained listings of authorized equipment for assigned programs.

·   Performed annual inventories of IT equipment under 53^rd Computer Systems Squadron control.

 

Ø       ELECTRONIC WARFARE INTEGRATED REPROGRAMMING (EWIR) NON-COMMISSIONED OFFICER IN CHARGE (NCOIC)

·   Utilized Defense Messaging System for account testing and dissemination of information.

·   Implemented methods, procedures, policies, and techniques concerning PACERWARE EWIR testing procedures and message disbursal to appropriate units.

·   Supervised work center personnel in performance of assigned duties and tasks.

 

Ø       MAINTENANCE CONTROL OFFICER

·   Monitored and directed maintenance efforts of all maintenance work centers.

·   Fielded incoming calls advising of outages and opened tracking tickets.

·   Attended meetings and presented briefings of equipment status and related information regarding communications equipment for the 55^th Wing.

o        Prepared status reports of critical communications outages and briefed command staff.

 

Ø       GROUND RADAR SYSTEMS MAINTENANCE TECHNICIAN

·   Implemented methods, procedures, policies, and techniques concerning telecommunication systems. o        Maintained multiple multi-million dollar pieces of communications equipment. ·   Monitored/resolved technical communications problems and conducted operational acceptable tests prior to handing equipment usage to Air Traffic Control for real-world aircraft takeoff and landing. ·   Evaluated equipment performance and isolated/resolved malfunctions in components, circuitry, hardware, etc. using schematics, waveform observations, voltage checks, etc. ·   Coordinated routine and priority/emergency maintenance actions with customers and other stakeholders. ·   Titles held included: Trainer, Task Certifier, Supervisor and Assistant NCIOC o        Authored several local Preventative Maintenance Instructions (PMIs) for daily, weekly and monthly preventative maintenance actions that were locally necessary, but not previously documented on paper. §         Important for job continuity and training of new personnel. o        Supervised six work center personnel in performance of assigned duties and tasks. o        Ensured personnel training/certification on all assigned duties, tasks and responsibilities.

education

 

University of West Florida (Pensacola, FL)Graduated May 2015

Bachelor of Science in Business Administration (B.S.B.A.) – emphasis Management

 

Pensacola Junior College (Pensacola, FL)Graduated Dec 2007

Associate of Arts (A.A.) in Business - Magna Cum Laude

 

Community College of the Air Force (CCAF)Both awarded Aug 2005

Associate of Applied Science in Information Systems Technology

Associate of Applied Science in Electronic Systems Technology